STORE POLICIES

Thank you for your interest in my work. Weaving and other fiber arts are my passion. Each handcrafted item is one-of-a-kind; no two are exactly alike. This reminds me of the first SAORI slogan, “Consider the difference between man and machine.” Each nuance, skipped thread, or irregular selvage, adds a unique handmade quality that cannot be duplicated by machine.

Please let me know if the item purchased is a gift, and I will not include the receipt in the package. I will also be happy to include a gift card from you as well.

 

Payment

  • 8% sales tax will be added to orders in New York.

Shipping

  • All items are shipped USPS Priority Mail with Delivery Confirmation within 1-2 days of receiving payment.
  • Serendipity SAORI Studio is not responsible for items lost or damaged during shipping.
  • Shipping amounts are based on the Continental States. Any overages over $1 will be refunded to your account. 
  • As an authorized SAORI Studio, I am only permitted to sell within the United States. If you are outside of the country, please go to the SAORI Global website to locate a Studio near you.

Returns

  • If you need to return your purchase, please contact the Studio for a Return Authorization within seven days of delivery.
  • Items must be returned in original packing material and in perfect condition.
  • Return shipping is the responsibility of the buyer. A 25% restocking fee will be applied to the refund amount.
  • Serendipity SAORI Studio reserves the right to refuse the refund if the product is not returned in perfect condition.
  • Special order items are non-returnable.
  • There are no refunds on original handwoven garments.
  • Please note that computer monitors vary; every effort has been made to accurately represent my products. Please contact me with any questions about the color of an item before purchasing.

Privacy

  • Your information will never be shared or used for any other purpose other than as it regards your purchase or class registration.

 

STUDIO POLICIES

Tuition

  • All Students must be pre-registered and prepaid for classes. The material cost will be charged at the completion of your project.

Cost of Materials

  • Calculated on the finished weight of the project / $4 per oz.
  • Students must use materials in the Studio.

Returned Checks

  • A $25 fee will be charged for returned checks.

Make-up Class

  • May be arranged if the Studio is notified of an absence by 3pm the day prior to the scheduled class. 

No Show / Late Cancellation

  • If you do not give advanced notice of your absence by 3pm the day prior to the scheduled class, there is no refund or make-up class for cancelled classes.

Cancellation (for a class series)

  • No refund will be given after the first day of class in the series.

Cancelled Class

  • If Serendipity SAORI Studio cancels a class, you will be notified as soon as possible and rescheduled at a mutually convenient time.
  • In case of inclement weather, the Studio may close without notice.

Holding Policy

  • The Studio will keep your ongoing project until your next visit. Any unfinished work left for more than 30 days will become the property of Serendipity SAORI Studio.